By Raúl Gorrín.- One of the big problems that have companies is related to the dissatisfaction that exhibits their clients due to the bad service that they receive. The losses in this regard are incalculable and as a result, you need to supervise your processes in this matter if you want to achieve business success. It is very important, that you inquire directly among your customers how they feel about the service they receive. Polls, for example, determine precisely what works and what doesn’t.
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- Your organization should provide your customers with information that is useful to you. So, your website, blogs and social networks have to be a source of content that truly respond to their concerns and needs.
- Take time to meet your customers in person, talk to them, find out what they think, build relationships between your company, you and them. Empathy is essential.
- Don’t promise what you can’t keep.
- Communication has to be effective between your sales team and the production team, so that they can offer the answers that their clients are waiting for.
- Inform your clients of the changes you are making o will make, let them know.
- Be responsible, admit your mistakes, don‘t hide or seek justifications. Be clear about your weaknesses.
- Ask them to contribute to their customers, make them feel that they are important to you and your company. Establish a fluid communication with them that allows your organization to know the concerns, problems and proposals that the clients has regarding their brand.
- And finally, tell them what you are doing to address your suggestions.
Visit:
www.raulgorrin.org
El emprendimiento humanista
Los nuevos emprendedores
Referencia empresarial
Conciencia social
Productivity and Efficiency
The Entrepreneur-humanist
Follw me:
Google+